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M2M - the next service imperative for digital customer experience
The next level of evolution of the multi-channel contact center which is impacting customer experience.
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Cloud to lead digitization of shared services centers
In-house helpdesks or shared services centers have been popular over the last few years across enterprises.
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5 reasons to say yes to homesourcing with the cloud contact center
Cloud has become a powerful disruptor – across verticals, technologies and solutions. It is enabling organizations to become agile.
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Haytham Sawalhy :
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